Norman graduated from the University of Western Ontario in 1993 with a Master of Science Degree (M.Sc.) in Communication Disorders – Audiology.
Norman joined Montcalm Audiology & Hearing Aid Services Ltd. in February 2004 and currently he has been practicing Audiology for the past 25 years.
In October 2007 he earned his Doctor of Audiology Degree (Au.D.) having completed his Professional Doctorate Degree studies at A.T. Still University in Arizona.
Heidi obtained a Doctorate of Audiology from Syracuse University and a bachelor’s degree with honours in Speech and Language Sciences from Brock University with additional studies as a Communicative Disorders Assistant.
Heidi completed her fourth-year audiology externship with Hearing Evaluation Services of Buffalo where she gained a wealth of knowledge regarding selection and fitting of a variety of hearing aids. Heidi has worked in the past as an Infant Hearing Screener, a VNG technician, and a Cochlear Implant Technician and brings experience testing both adult and pediatric populations and vestibular assessment. The last 12 months Heidi worked as clinical audiologist at Watertown Audiology in Watertown, NY.
Jennifer earned her Bachelor degree in Hearing Sciences from Brock University and her Masters of Clinical Sciences (Audiology) at the University of Western Ontario. Jennifer has over 25 years of hearing aid experience as she is a hearing aid user herself. She also has two young children that also have hearing loss. She has worked in a variety of clinical and hospital settings. Jennifer joined us in 2014 following her maternity leave. She now works at the Burlington Sense of Hearing location part time, providing audiological assessments, hearing aid tests and prescriptions, hearing aid fittings, hearing aid verification and earwax removal. Jennifer has a special interest in assessment and treatment of children.
Carolina earned her Bachelor’s degree in Speech and Language Pathology and Audiology from the University of Rosario and continued her education at the Iberoamericana University, earning a Master’s Degree in Audiology in Colombia. She has experience in both hospital and private settings since 1987 and has worked in a variety of clinical and university settings over those years. Carolina moved to Canada in August 2001 and is a clinically certified member of SAC (Speech-Language and Audiology Canada, national association) and a member of CASLPO (College of Audiologists and Speech-Language Pathologists of Ontario)
She joined us in May of 2010 and works full-time in our Oakville location where she provides comprehensive audiological assessments, hearing aids evaluation, fitting and verification, extended Wear Hearing Aid Fitting (Lyric) and earwax removal.
Carolina cares deeply about helping each patient any way she can, she has always strived to offer her patients the best care possible.
Elka Gold has over ten years of audiological experience working in hearing healthcare in a variety of clinical and hospital settings. She completed a Masters of Science in Audiology at Dalhousie University and is a registered member of the College of Audiologists and Speech-Language Pathologists of Ontario. Elka works full-time at our Etobicoke location providing audiological assessments and prescribing, fitting and verifying hearing aids and assistive listening devices. She is committed to providing the highest level of care to all of her patients.
Jessica earned her Master of Clinical Science (Audiology) from Western University’s School of Communication Sciences & Disorders. She has previously completed both an honours Bachelor of Science degree at Wilfrid Laurier University (majoring in Health Sciences) as well as the Hearing Instrument Specialist diploma program at Conestoga College.
She received her first pair of hearing aids at age 18 and since then has been enthralled with the subject of hearing healthcare. Jessica’s goal is to help others open up a lifetime of improved communication as they navigate the initial audiological assessment and subsequent treatment stages while incorporating a hearing loss into their personal and family identity. Jessica joined the Sense of Hearing team in July 2019 at the Stoney Creek location.
Tony Gallina works in our Burlington and Guelph locations. He attended Conestoga College in the Hearing instrument Program, where he continues to mentor past and present students. He has certificates from St. Clair College (Windsor Campus) in Business Administration, Labour Relations and Management Operations
Tony has been involved in Junior Achievement, the Riverside Optimist Club in Windsor and also speaks Italian.
David graduated from George Brown College with his Hearing Instrument Specialist certification in 2010 and joined Sense of Hearing Audiology & Hearing Healthcare in 2012. Recently, David received his certification in Tinnitus Retraining Therapy, TRT, to assist clients who suffer from Tinnitus. He enjoys working at our Mississauga location helping customers find hearing solutions that meet their lifestyle needs and providing quality customer service and support.
Julie joined Sense of Hearing Guelph in December 2014. She has been working in Hearing Health Care since 2003. She graduated from Conestoga College’s Hearing Instrument Specialist program in 2008 and has been serving people in the city of Guelph with their hearing need since then. Julie is also a Graduate from Queens University with an Honours Bachelor of Arts Degree.
Amy joined Sense of Hearing Burlington North location in March of 2019 after graduating from the Hearing Instrument Specialist program at George Brown College. She previously earned her honors Bachelor of Science degree at McMaster University, studying in the Psychology, Neuroscience & Behaviour department.
Now working as Office Manager at our Etobicoke location, Amy is eager to assist patients as both an Office Manager and Hearing Practitioner.
Vivienne started with Sense of Hearing in 2018. She has been a Hearing Instrument Specialist for 23 years. Caring for her clients like they are part of her family is a priority. She respects colleagues and Medical associates as they are a very important piece to our success in helping those who need our help.
She keeps a very open mind and is willing to listen and learn so that she can understand and grow with her client and in our industry.
Lastly, she loves what she does. “It’s not work to me… its my life calling. It’s what I do best…. I HELP PEOPLE TO HEAR BETTER because I know how important it is to be a part of life and the loved ones that share our lives with us!”
Kelly Gadreau joined the Sense of Hearing team in February 2014 and provides administrative and office management support for our Welland clinic location. Kelly brings with her 18+ years experience in customer service and office management. Prior to joining Sense of Hearing Kelly spent 11 years working in the Developmental Services sector managing a group home and providing daily support to youth with mental and physical disabilities.
Kimberley graduated from Humber College in 1987 with a Developmental Services Worker diploma. Kimberley worked with special needs individuals of all ages (primarily adults). Kimberley later worked in customer service for approximately 12 years before joining Audia Hearing Aid Centre in 2002.
Audia Hearing Aid Centre (Oakville) was sold in November 2006 to Montcalm Audiology & Hearing Aid Services. (rebranded to Sense of Hearing in 2012)
Kimberley has also completed a Small Business Management Certificate Program. Kimberley continues to provide administrative and office management support for our Oakville clinic location. Kimberley provides the Marketing Support, Marketing campaigns and Media presence for all 12 Sense of Hearing locations.
Kelly earned a Medical Secretarial Certificate from Sheridan College and more recently a Small Business Management Certifcate. Kelly has been with Montcalm Audiology since May 2009 providing administrative and office management support in our Mississauga Office. Kelly brings with her 20+ years experience in retail and customer service while working at our Mississauga hearing clinic location.
While in Cuba Yayi studied English Language in the University and I worked as a teacher for a year.
When she moved to Canada studied Medical Office Administrator at Everest college, and worked for 2 years in a Medical Centre with more than 20 family doctors and 10 specialists. First as a receptionist and the last year with the specialists and dealing with all the referral from the clinic. Yayi works full-time at our Etobicoke location.
Rosa had worked as a PSW, caring for paraplegic and quadriplegic patients for 2 years before going to back to school for her Medical Office Administration diploma.Previously worked at a Urgent Care Centre with 7 doctors and pediatricians.
Rosa brings with her over 10 year of customer service experience, and is currently our Office Manager at our Etobicoke location.
Maryann is no stranger to Sense of Hearing. She’s been with our office since October 2015 and after a short hiatus, has returned to our Burlington North location.
She has completed the Leadership Skills Certificate Program at University of Toronto.
She has worked in the medical field for over 8 years and has brought her experience to us.
Linda has been in the health care field for 30 years, starting as a medical secretary, then focusing on the pharmaceutical industry as a Pharmacy Technician in a hospital setting, and Reimbursement Specialist most recently.
She is excited to be in an office setting again, meeting patients face to face. She will be Office Manager at our Waterdown location
Jacqueline has worked in a healthcare setting for the past 15 years and graduated with honours from Trios College for Medical Office Assistant. Jacqueline joined the Sense of Hearing team in August 2019 and brings excellent customer service and attention to detail for patients and staff. She enjoys working with the public and will always have a welcoming smile for everyone.
Book a free adult hearing test with one of our professional Audiologists or Hearing Instrument Specialists.*